Customer Information

How Long Until I Get My Stuff?

We aim to despatch your order within 7 business days of us receiving payment. Payment will be taken at the time of placing the order. Once you have placed an order, you will receive an e-mail confirmation saying that we’ve received and are processing your order. You will receive a second e-mail notifying you that the order has been shipped.
We send our items using the royal mail standard service, and we would normally expect orders to be delivered within 1 week in the UK, 2 weeks in the EU and 3 weeks for the rest of the world. However, please allow 28 days for delivery.

How Much Will It Cost To Ship My Order?

The shipping rate is calculated according to the weight of your order and the location of the delivery address. We use Royal Mail first class small packet rates for the UK and Royal Mail airmail for all other addresses. The total cost of postage is added during the checkout process. You can also estimate the shipping at any time by going to the shopping cart page,selecting the shipping country and pressing the update button.

What Are My Statutory Rights?

If for any reason you are unhappy with your purchase, you can return it to us in its original condition within 28 days of the date you received the item, unopened (with any seals and shrink-wrap intact if applicable) and we will issue a full refund for the price you paid for the item or replace it to the same value . Postage is at your own expense unless the goods are faulty.

Please note: we can only offer refunds on opened items if they are faulty. Song Downloads are non-refundable.

What Is Your Cooling Off Period? (EU only)

By law, customers in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. We regret that we cannot accept cancellations of contracts for the purchase of products where the item has been unsealed.

What Is Your Returns Policy?

Any faulty, damaged or defective goods can be returned with 28 days of delivery for a full refund or replacement item to the same value, and we will reimburse your postage costs.
For your protection we recommend that you use a recorded-delivery service as we cannot consider returns that we don't receive.
Please send returned items to:

Duke Special Returns
First Column Management
60 Compton Road
Brighton
BN1 5AN
England

What Happens If My Item Is Not Delivered?

Should your order fail to arrive once you have been notified of despatch, and you can show that you have made every effort to locate it with the postal service, we will issue a refund, but regret that we will only process any future orders to that address at our discretion.

How Do I Pay With A Credit Card?

We accept all major credit and debit cards.Accepted Credit cards image
You can either shop as a GUEST or as a LOGGED IN USER. If you are purchasing Downloads you must register so that you can access your downloads once you have paid. When you have placed your shopping in your cart, proceed to the checkout. If you have download items in your cart and have not already created an account, you will be prompted to do so. This will provide us with your billing, shipping and email addresses. If you want to complete the transaction as a guest, you will be asked for your shipping address and email. You will then be passed to our payment provider - SAGE PAY who will handle the credit card details. This means that we do not handle any of your credit card details on our site. Your details will be handled with the utmost security by Sage Pay. In the payment method section, select the credit card option and fill in the required fields. Confirm the order and the payment will be made from your card. You will then be returned to the Duke Special store.
We also accept payment through Paypal - select this option at checkout.

What is Your Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you to allow us to process your order and permit a more streamlined ordering service for any future orders.

We will not e-mail in the future unless you have given us your consent.

The type of information we will collect about you includes:

your name
address
phone number
email address

We will never collect sensitive information about you without your explicit consent.

You can check the information that we hold about you by logging on to your account. If you find any inaccuracies you can delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

We will never pass any of your information onto any third party.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should contact us.