Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you from the Duke Special shop lawfully and in accordance with the Data Protection Act 1998 and the new General Data Protection Regulation (‘GDPR’) that comes into effect in the EU on May 25th 2018.

We only collect information about you to allow us to process your order and permit a more streamlined ordering service for any future orders. We will only email you about your order if we need to or to tell you that it is being shipped. We will not e-mail again in the future unless you have given us your consent (you can only do this by signing up to the
Duke Special mailing list)

The type of information we will collect about you includes:

your name


phone number

email address

We will never collect sensitive information about you without your explicit consent. If you have created an account, you can check the information that we hold about you by logging into your account. If you find any inaccuracies you can delete or correct it promptly or email and ask us to delete your information. The personal information which we hold will be held securely in accordance with our internal security policy and the law.

We will never pass any of your information onto any third party.

General Terms & Conditions

The Duke Special Store has endeavoured to make the descriptions (including all images) of the Products as accurate as possible but we cannot be held responsible for changes in Size, Content or Presentation of Products made by the relevant manufacturer.

Because of the nature of the Internet The Duke Special Store provides and maintains on an “as is”, “as available” basis and makes no promise that use of will be uninterrupted or entirely error free. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control. The Duke Special Store will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control including without limitation Internet outages, communication outages, fire, flood, volcano, war or ‘act of God’.

These Terms do not affect your Statutory Rights as a consumer.

If you access from outside the United Kingdom, you are responsible for compliance with local laws. The Duke Special Store may change or withdraw any part of, or may refuse you access to the web site at any time if we consider it necessary.

The Duke Special Store may also terminate this Agreement and immediately remove, cancel or suspend access to and use of upon breach of any part of these Terms whatsoever. Termination shall be without prejudice to The Duke Special Store other rights. The Duke Special Store acts as a principal on its own account and not as an agent for you or any other person. If The Duke Special Store does not enforce any provision of this agreement such will not be considered a continuing waiver.

In the event that any part of these Terms is held to be unenforceable, such part will at The Duke Special Store option be construed as far as possible to reflect the parties’ intentions and the remainder of the provisions will remain in full force and effect. These Terms constitute the full agreement between you and The Duke Special Store and may only be amended in writing. They apply to the exclusion of all other Terms or Conditions of contract proposed.

Use of and these Terms are subject to English Law and the jurisdiction of English Courts.